FAQs

What is your exchange / return policy?

Returns are only eligible for store credit. If you would like to make a return, please contact us within 7 days of receiving your order explaining the reason for return. We will review and provide further instructions if the request is approved. We are unable to accept any returns after the 7-day period. Returns made without prior approval will be rejected and not qualify for store credit, and such returned items will be discarded. 

Return items must be in their original condition—unworn, unwashed, unaltered, and with all original tags (if applicable) still attached. You are responsible for covering any shipping costs when returning an item. Original shipping fees are non-refundable.

Certain items such as (i) accessories, including but not limited to hats, socks, and other hair accessories, (ii) all sale items, and (iii) all promotional items are final sale and not eligible for return. 

We can provide exchanges only if your purchase is defective or damaged during shipping and delivery. Please contact us within 24 hours of receiving the item and provide proof of the defect or damage. We will gladly offer an exchange for the same product or issue store credit if the same item is unavailable. An additional shipping fee may apply.

How does sizing work?

Please note that Korean children's clothing sizes may differ from standard U.S. sizing. While we strive to guide you in selecting the right size, there may be slight variations due to differences in measurement standards, manufacturers, and styles. If you are unsure about sizing, we recommend choosing a slightly larger size to accommodate potential differences. Please feel free to contact us if you have any questions about sizing.

How long will it take for my order to arrive?

Average shipping time is 5-7 business days once you receive email confirmation that your order has shipped.

Do you ship internationally?

We currently offer shipping within the U.S. only. We hope to expand our shipping internationally in the future. 

Where are your products made?

Our items are made and sourced from South Korea, unless otherwise stated.